SNOOT BOX

Privacy Policy

Last Updated: 9 June 2026

Introduction

Snoot Box (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase online or in-store, subscribe to our services, contact us, or otherwise interact with our business.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

Who We Are

Snoot Box
Unit 11, Arreton Barns
Arreton
Isle of Wight
PO30 3AA

Email: snootbox@walkcarelove.co.uk

For the purposes of UK data protection legislation, Snoot Box is the Data Controller responsible for your personal information.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

Full name
Email address
Telephone number
Billing address
Delivery address
Payment information
Order history
Account information
Subscription preferences
Information submitted through contact forms
Customer service enquiries
Reviews and feedback

Information About Your Pets

Where voluntarily provided, we may collect information relating to your pets, including:

Pet name
Breed
Age
Dietary preferences
Product preferences
Health-related information you choose to provide regarding suitable products

We only collect this information to improve our products, services and subscription box experience.

Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Operating system
Website usage information
Pages viewed
Referring website information
Cookies and similar tracking technologies

How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Deliver products and subscription boxes
Manage customer accounts
Respond to enquiries
Provide customer support
Process payments
Improve our products and services
Personalise customer experiences
Send order updates and service communications
Manage promotions and competitions
Prevent fraud and maintain security
Comply with legal obligations
Send marketing communications where you have consented or where otherwise permitted by law

Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

Contract

Where processing is necessary to fulfil an order, subscription, or service you have requested.

Legal Obligation

Where processing is necessary to comply with legal or regulatory requirements.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

Improving our services
Preventing fraud
Managing customer relationships
Website administration
Business development

Consent

Where you have given consent, including for marketing communications and certain cookies.

You may withdraw your consent at any time.

Marketing Communications

If you subscribe to our newsletter or choose to receive marketing communications, we may send information regarding:

New products
Promotions and offers
Subscription box updates
Competitions
Company news

You may unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly

We will never sell your personal information to third parties for marketing purposes.

Payment Processing

We do not store full payment card details.

Payments may be processed by trusted third-party payment providers including:

Stripe
PayPal
SumUp

These providers process your information in accordance with their own privacy policies and security standards.

Third-Party Service Providers

We may use trusted third-party providers to help operate our business and website.

These may include:

Website hosting providers
Payment processors
Delivery and courier services
Customer relationship management systems
Email marketing platforms such as Mailchimp
Website analytics providers such as Google Analytics
Advertising and remarketing platforms such as Meta Pixel

Where applicable, these providers process information on our behalf and are required to maintain appropriate security measures.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Ensure website functionality
Improve website performance
Analyse website traffic
Understand customer behaviour
Deliver relevant advertising
Measure marketing effectiveness

Where required by law, we will request your consent before placing non-essential cookies on your device.

Further information can be found in our Cookie Policy.

Sharing Your Information

We may share your personal information with:

Payment providers
Delivery companies
IT and website service providers
Marketing service providers
Professional advisers
Law enforcement agencies and regulatory authorities where legally required

We will only share information where necessary and lawful.

International Transfers

Some third-party providers may process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders and subscriptions
Provide customer support
Meet legal, tax and accounting requirements
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

While we take reasonable precautions, no online transmission or storage method can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your information
Withdraw consent where processing relies on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our products and services are intended for adults.

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or services.

Any updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact: